Refund & Cancellation Policy

1. Free Trial

All new SubCompliance accounts receive a 14-day free trial with no credit card required. You will not be charged during the trial period. At the end of the trial, you must select a paid plan to continue using the Service.

2. Cancellation

You may cancel your subscription at any time from your account's billing settings.

• Cancellation takes effect at the end of your current billing period (monthly or annual).
• You retain full access to the Service until the end of the paid period.
• No further charges will be made after cancellation.
• Cancellation does not automatically delete your data. Your data will be retained for 30 days after the account expires, after which it will be permanently deleted.

3. Refunds — Monthly Plans

• If you are a new customer and request a refund within 14 days of your first paid charge, we will issue a full refund with no questions asked.
• After 14 days, monthly subscription payments are non-refundable.
• Partial refunds for unused days within a billing cycle are not provided.

4. Refunds — Annual Plans

• If you are a new customer and request a refund within 14 days of your first annual payment, we will issue a full refund.
• After 14 days, annual payments are non-refundable.
• If you cancel an annual plan mid-year, you retain access for the remainder of the paid year but no partial refund is issued for unused months.

5. Renewal Charges

Subscription renewals (monthly or annual) are non-refundable. To avoid being charged for a renewal, cancel your subscription at least 24 hours before the renewal date.

6. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or twice for the same billing period, contact us immediately at ghoshgeetika2@gmail.com. We will investigate and issue a correction within 5 business days where a genuine error is confirmed.

7. Failed Payments

If a payment fails, your account may be placed on hold and access to the Service may be restricted until payment is successfully processed. We will notify you by email and retry the payment. If payment continues to fail, your subscription may be cancelled.

8. Merchant of Record

Payments are processed by Dodo Payments, our merchant of record. Refunds are returned to your original payment method and may take 5–10 business days to appear depending on your bank or card issuer. Processing timelines are subject to Dodo Payments' terms.

9. Plan Upgrades and Downgrades

• Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing cycle.
• Downgrades take effect at the start of the next billing cycle. No partial refunds are issued for the difference.